Across the UK, Urbaser Ltd provides services to nearly 4 million residents, employs over 700 staff and handles more than 1 million tonnes of waste and recycling. We work closely with our customers to ensure that their waste is being managed and their services are being delivered in the correct way.

We are committed to delivering tailor-made high quality services to our local authority clients. We believe in continuous improvement and learning from past experience both domestically and internationally to provide an improved customer experience that is always striving to find new innovative solutions.

We pride ourselves that our staff are always polite, helpful and courteous when dealing with our customers. Should we ever fall short of these standards, then we will act quickly to rectify the situation and respond promptly to any complaints or issues raised.


Our contract with Urbaser Ltd has been highly successful, achieving excellent performance levels, whilst achieving continuous financial savings at a time when the Council looks to offer ever increasing Value for Money.
— Stevyn Ricketts - Head of Streetscene, Gosport Borough Council
Urbaser Ltd’s approach to innovation and service delivery is truly excellent In Burnley they have demonstrated that they are prepared to go beyond what is required to best serve the Council and its residents.
— Sean Spencer - Streetscene Services Manager, Burnley Borough Council
Their commitment to partnership is refreshing, their openness and honesty is unparalleled.
— Paul Tickner - Neighbourhoods & Major Contracts Compliance Manager, London Borough of Waltham Forest
Like any new contract, we were prepared for a few issues but I can say that it has not been the case with Urbaser Ltd. We are looking forward to a continued good working relationship and partnership working.
— Jane Parker - Principal Waste Contracts Officer, St Albans City & District Council