WHO ARE OUR CUSTOMERS?
Across the UK, Urbaser Ltd provides services to nearly 4 million residents, employs over 700 staff and handles more than 1 million tonnes of waste and recycling. We work closely with our customers to ensure that their waste is being managed and their services are being delivered in the correct way.
We are committed to delivering tailor-made high quality services to our local authority clients. We believe in continuous improvement and learning from past experience both domestically and internationally to provide an improved customer experience that is always striving to find new innovative solutions.
We pride ourselves that our staff are always polite, helpful and courteous when dealing with our customers. Should we ever fall short of these standards, then we will act quickly to rectify the situation and respond promptly to any complaints or issues raised.